Cancellation

Customer/user can cancel the order before 4pm or the same day if ordered before 4pm and before getting the tracking detail of the order. If ordered after 7pm then order can be cancelled before 4pm of the next day or before generating the tracking details.

As a general rule, you shall not be entitled to cancel your order once you have received confirmation of the same.

However, in the unlikely event we are unable to deliver stitching service to you, we will contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability. In such, an event you will be entitled to cancel the entire order and shall be entitled to a refund in accordance with our refund policy.

If we had picked up the your own materials from you to stitch or you gave us that, we shall deliver the same back to you at no additional cost in case the order is cancelled except the traveling/transportation/courier charges or if any other item purchased for your dress on your demand.

We reserve the sole right to cancel your order in the following circumstance:

• in the event of the designated address following outside the serviceable area offered by us;
• failure to contact you by phone or email at the time of confirming the order booking;
• failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery; or
• failure due to reasons beyond our control or attributable to the Vendor.
• bad or illegal behavior or buyer.